Home › Our latest news › Responsive and efficient customer service: a vandalized EVOLIS radar speed sign repaired and put back into service in Burnham-On-Sea
Last April, the coastal town of Burnham-On-Sea, England, decided to install several EVOLIS Vision radar speed signs in response to a significant rise in speeding incidents. Since 2021, many drivers had regularly exceeded the speed limit, with some even reaching speeds of 62.14 mph well beyond the safety thresholds.
Unfortunately, in May, one of these radars was vandalized. It was ripped from its mast, casing, and battery, temporarily disappearing from the streets of Burnham-On-Sea. However, thanks to the efficiency of Elan City’s after-sales service, the radar was quickly repaired and reinstalled, providing reassurance to the town’s residents and visitors once again.
At Elan City, our repair team consists of qualified technicians. Each intervention is carried out with special care to ensure the quality of the repair and extend the life of your equipment. For the EVOLIS Vision radar in Burnham-On-Sea, our experts acted swiftly and efficiently to restore the device, ensuring service continuity without compromising safety.
We understand the importance of minimizing downtime for your equipment. That’s why our after-sales service is designed to complete repairs within optimized timeframes.
In the case of Burnham-On-Sea, the repair and shipping were completed in less than 5 working days, allowing the radar to resume its function as quickly as possible.
Our after-sales service goes beyond just repairs; we provide a diagnosis and a detailed report with every intervention so our clients can understand the issues identified and the corrective actions taken. This personalized follow-up enhances transparency and improves the customer experience. In addition, technical support remains available to answer any questions and provide precise updates on the status of your repairs.
To ensure the performance and safety of your devices, our team uses genuine spare parts. This helps maintain the manufacturer’s warranty on your equipment. Furthermore, each intervention can be accompanied by an extended warranty, offering added peace of mind to our clients.
The EVOLIS Vision speed indicator device continues to play a key role in road safety in Burnham-On-Sea, thanks to Elan City’s commitment to quality and after-sales service. If you are considering installing devices to reduce speed and enhance safety in your town, feel free to contact us.
Also, check out our EVOLIS product page to know more.